Frequently Asked Questions
FAQs
I’m trying to place an order and the Calendar won’t let me select the date I want.
If the date you desire for your install/removal is not selectable, that generally means we do not service that area on that specific day of the week. Alternatively, the day may be fully booked.
I need someone to revisit a sign for whatever reason
If you need us to service a sign for any reason, you may book a service trip, found under the option “Order Other service then All Other Services”
Can you perform my job earlier than the due date?
Yes! If you would like your sign done ASAP, do not choose a date for service! you will be provided an estimated (latest) service date, allowing us to perform thw rok any time leading up to that date.
I need you to perform my job on a specific date.
When filling out your order, be sure to open the calendar and manually select the date of service to specify that you want us to wait for that day to do the work.
Do you service “Exampletown”?
You can check if a certain town is within our service area by mocking up an order and inputting the address of service. The price at the bottom of the order form will automatically adjust if there is an added fee.
I am curious what signs of mine you have in inventory?
You can navigate to the inventory tab on the right hand side of your dashboard to view current inventory.
I need to update my credit card information.
Click on the small icon on the top right of the agent dashboard, and navigate to your account. There you can update payment info.
I want to change my due date or cancel my order.
You can easily edit your order by navigating to the “current installs” tab on the left hand side of your screen, clicking the order in question, and then clicking the three horizontal lines button top right of your screen. Note: you cannot edit your order on the same day it is due.
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